Order with confidence
Returns, exchanges & order policy
MONVI wants customers to order with confidence. This page explains the conditions for returns, exchanges, cancellations and custom orders.
Custom and pre-order items
Custom and pre-order items are produced specifically for the customer. Once production has started, such orders may not be refundable, subject to MONVI’s final published policy and applicable requirements.
Ready-made products
The final policy specifies:
- The eligible return or exchange window
- Condition requirements (unworn, unwashed, with tags)
- Proof of purchase
- Who covers delivery costs on a return or exchange
- Exclusions, for example sale, clearance and intimate items
How to start a return or exchange
- WhatsApp MONVI on 0715 512 763 with your order number.
- Share photos of the item and describe the issue.
- MONVI confirms eligibility and the return or exchange method.
Designer/legal note: MONVI should approve the final legal wording, reviewed where appropriate by a
qualified Kenyan legal professional, before publication.